In Which I Attempt to Give Amazon Money

Published on October 24, 2019
Debuggery

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This evening, I wanted to purchase The Ode Less Traveled, a poetry manual by Stephen Fry. I went to Amazon, noticed the Kindle version was $7, and decided to give that a shot.

I had to decide whether to log in with my account, or my mother's. I would pay the bill myself either way, but my Kindle reader was originally hers, and I had a niggling suspicion that it would matter. I should have listened to my suspicion!

Logging into my account went smoothly, as did "purchasing" the book1. I decided to read the book on the Kindle Android app.

With the app installed, I tried once, twice, thrice
To log in as me -- but, alas, no dice.

My mood at this point was "lightly fried." My account credentials had worked well enough for Amazon to take my money, so why wouldn't it recognize my login?

"No problem," I thought. "I'll just put it on the Kindle itself."

Downloading the AZW file went smoothly, as did transferring said file to the Kindle. I went to open the book on the Kindle, and: lo and behold, this device is still registered to my mother's account. Thus, for DRM reasons, I couldn't open the book.

"No problem," I thought. "I'll just re-register the Kindle to my Amazon account. My mistake, after all."

With the file on board, I tried once, twice, thrice
To log in as me -- but, alas, no dice.

I felt helpless! I sat there typing like a gibbon, tediously switching between physical letter keys and virtual number ones, painstakingly comparing each character to the Holy Text in my password manager and my login was repeatedly rejected.

My mood at this point was "steamed like a bun." All this foolishness cost me 30 minutes. I gave up on the whole enterprise, initiated a refund due to "download problems," and ordered a physical copy of the book from another vendor, thank you very much.

A fool I was, but a fool I shall not remain. Lessons learned:

  1. Don't bother with an ebook that has DRM. Buy it from a vendor that respects its customers, get a physical copy, or poke around the unsavory parts of the Web until you find a copy of dubious origin.

  2. I thought I knew how much I missed living 5 minutes' walk from a university library. I was wrong.

  3. Amazon, the tech monolith, can't do something as basic as account authorization. They happily accepted my credentials so I could spend money, then wasted the final stretch of my evening with rejections of the same credentials.

  1. I say "purchasing" because you never actually own a Kindle book: you just rent its contents indefinitely.

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